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Privacy Policy

We are committed to respecting and protecting your privacy. ​

Summary

The Nare Hotel Co. Ltd is committed to respecting and protecting your privacy. We ensure all  personal data we collect is stored securely, is processed in a lawful, fair and transparent way, and is collected for specific, explicit and legitimate purposes.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal data collected. We will never sell, distribute or lease your personal information unless we are required to do so by law. We will also never purchase data from any other third party organisations. Any members of hotel staff or suppliers who have access to individuals’ personal data have signed our General Data Protection Regulations Processing Contract, which containing strict guidelines on how data is to be correctly processed.  

Please note if you send us an email or a message via an online form on this website, your name and email address will not be held in our records unless you have requested additional information in writing or if you have provided expressed consent for us to do so, such as opting to subscribe to our e-newsletter.

Our e-newsletters are sent out no more than six times a year and features hotel news and seasonal events and breaks. Our postal newsletter, The Natter, is typically sent out once a year. You can unsubscribe or change your preferences at any time and each of our newsletters provides individuals with an opportunity to unsubscribe as well as a link to this privacy policy.

How We Collect Your Personal Information

Generally personal data is received when an individual interacts with us. This could include communicating with us online, over the phone, in person, or it could be where an individual engages in business with us. We also look at how visitors use our website, so that we can offer the best possible user experience.

We receive information in a number of ways that are listed here; when one of our products or services is purchased or we are engaged in any other form of business, when further information on our products and services is requested, including requesting a quotation and/or a brochure, when we are contacted by phone, email or via our website, when we are approached with a business proposition, where an application is made for employment at our organisation, when individuals visit our website. We use cookies to help make the experience of using our website better and to personalise the service visitors receive - this means we will remember your previous visits and track the pages on our website that you visit. For more information please see our Website Cookie Policy below.

Why we process personal data

Individual’s personal data is processed to carry out our business obligations, provide a particular service requested and to keep individuals informed of seasonal news, updates and opportunities. There are occasions when individuals can choose not to give us certain information, but this for example, may limit the level of personalisation we offer e.g. individuals may not be able to receive communications with relevant updates regarding our products and services.

The types of information we collect

The type of information we collect can include; name(s), email address(es), contact phone number(s), postal address(es), interests and preferences, and names of dependants.

Website Cookie Policy

When individuals’ visit www.narehotel.co.uk our web server automatically records the users public internet protocol ('IP') address and also generates a log file. A public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of visits, the pages that were requested, the referring website (if provided) and internet browser versions. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website. This is anonymous data, recorded by Google Analytics. To disallow anonymous Google Analytics data to be collected about your visits to websites, go to the Google Analytics Opt-out.

A cookie is a small text file that is downloaded onto a user’s hard drive when accessing certain websites. This technology is commonly used across a large majority of websites. Most of the cookies that we use on this website are necessary to enable you to move around the website and to use its features. The cookies we use fall into three categories:

  1. Performance cookies – these cookies are used to inform the performance of, and improvements to, the website. They collect information about how visitors use the website.
  1. Analytical cookies -we use Google Analytics to record visitor numbers to the website and to understand how visitors navigate through the website, how much time is spent on each page, and so on. This information helps us to improve the way the website works. This browser data is anonymous and cannot be traced to individual users.
  1. Third party cookies - these are cookies set by another website in order for tools provided by them to function.

Social media and mapping - at times our website may contain snippets of content from external sources such as YouTube, Facebook, Twitter, Trip Advisor, or Google Maps. You can disable these cookies (see below), but it may cause the tools to cease to function. As most of the cookies used on this website are necessary to the correct functioning of the website, we recommend that you allow cookies to be used. If you would prefer to block cookies however, you can do this by adjusting your browser settings. For more information on how to do this, you can visit AboutCookies.org.

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp, Instagram or Twitter, individuals may give us permission to access information from those accounts or services.

Why we record personal data and how we use it

The information we hold on individuals will be used in a number of ways. Generally personal data is used to fulfil our obligations in relation to a sale or booking, provide a service you have requested, understand preferences and interests of customers and prospective customers, and to keep individuals informed of updates relating to our products and service offerings.

Lawful Basis

We use a number of lawful basis to process personal data for individuals who interact with us as follows:

We use legal obligation and contract as the legal basis for processing data relating to sales and bookings. Individuals are required to provide certain information for to fulfil legal and contractual obligations relating to making a booking. We use legitimate interests as the lawful basis to process personal data relating to interests and preferences, to help make individuals’ experience with us more enjoyable and comfortable, and to send marketing communications, to keep them informed of updates to our services including hotel news, and seasonal events and breaks. Personal data relating to customers is retained for fifty years from the date of last stay. The justification for this is outlined in our full General Data Protection Regulations Policy. Additionally, from 25th May 2018 whenever individuals interact with us, we will endeavour to obtain consent or non-consent to send marketing communications to them.

We use contract as the legal basis to process individuals’ personal data in order to provide quotations, provisional bookings or provide further information requested e.g. a brochure. Individuals are required to provide certain information for to us to fulfil the contractual obligations relating to providing further information on our products and/or services. We use legitimate interests as the lawful basis to process personal data relating to interests and preferences, to help us propose the most suitable product and/or service, and to send marketing communications, to keep them informed of updates to our services including hotel news, and seasonal events and breaks. Personal data relating to individuals who make a direct enquiry is retained for fifty years from last contact. The justification for this is outlined in our full General Data Protection Regulations Policy. Additionally, from 25th May 2018 we whenever individuals interact with us, we will endeavour to obtain consent or non-consent to consent to send marketing communications to them.

We use legal obligation and contract to process the data of individuals working in the travel industry, where they have made a booking on behalf of a client. We also use legitimate interests to process personal data relating to individuals working in the travel industry to send marketing communications, to keep them informed of updates to our services including hotel news and seasonal events and breaks. Agents are defined as any individual working in the travel industry which includes but is not limited to; travel agents, destination management companies, travel advisors and travel operators. Personal data relating to agents is retained for fifteen years from the date of last contact. The justification for this is outlined in our full General Data Protection Regulations Policy.

We use legitimate interests to process personal data relating to journalists and any individual working in the media industry for marketing communications. Our legitimate interest is to keep individuals within this industry informed of updates to our services including hotel news and seasonal events and breaks. We also use legitimate interests to process personal data relating to individuals working for media organisations in which The Nare Hotel Co. Ltd purchases advertising and other promotional services. Our legitimate interest is to allow us to directly contact the most relevant individuals when we are looking to purchase a service from their organisation. Personal data relating to agents is retained for fifteen years from last contact. The justification for this is outlined in our full General Data Protection Regulations Policy.

We use legal obligation and contract as the lawful basis to process personal data relating to employees. Processing individuals’ personal data is required for employment applications. We may disclose personal data to a third party in order to obtain a reference or obtain a "disclosure" from the Criminal Records Bureau. We will not do this without informing individuals beforehand, unless the disclosure is required by law. Information about unsuccessful candidates may be held for 7 years after the recruitment campaign has been completed, after which it will be destroyed or deleted. We compile files for all of existing employees and these files contain information relating to their employment. This file will be kept secure and will only be used for purposes directly related to individuals’ employment. Once individuals leaves employment with The Nare Hotel Co. Ltd, the file will be retained for 7 years post-employment.

We use legitimate interests as the lawful basis to process personal data relating to friends of The Nare, to keep them informed of updates to our services including hotel news and seasonal events and breaks. Friends of the hotel have only been put on to our databases and are only sent direct marketing through a personal relationship with the hotel proprietor and at their own request. Personal data relating to friends is retained for fifty years from last contact. The justification for this is outlined in our full General Data Protection Regulations Policy.

Recipients and Processors of personal data we hold

Some personal data is securely passed to HMRC and our auditors to fulfil our legal obligations as a business. Personal data may also be securely share when required to do so by law (for example, a court order) or when requested by the police or a regulatory or government authority investigating illegal activities.

There are also various service providers who work on behalf of The Nare Hotel Co. Ltd who have access to personal data we hold. For example payment processing providers, printers and mailing houses, IT and software support companies, database services, website hosting and email delivery. We make sure anyone who provides a service for The Nare Hotel Co. Ltd and has access to personal data we hold, enters into an agreement with us and meets our standards for data security. They will not use any individuals’ personal data for anything other than the clearly defined purpose relating to the service that they are providing and will not store copies of personal data beyond the specific task it is provided for.

The Nare Hotel Co. Ltd is not responsible for the privacy notices and practices of other websites even if accessed using links from www.narehotel.co.uk and recommends that you check the policy of each website you visit and contact its owner or Data Protection Officer if you have any concerns or questions. Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which is sent to us and we wish to draw your attention to the fact that this is do at individuals own risk.

How we protect individuals personal data

The Nare Hotel Co. Ltd is committed to protecting the personal information entrusted to us. We adopt robust and appropriate technologies and policies, so personal data we hold is protected from unauthorised access and improper use. As part of The Nare’s business operations, individuals’ personal data may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen if any of the computer servers used to send an email are located in a country outside of the EEA. If The Nare Hotel Co. Ltd transfers individuals’ personal information outside of the EEA, steps will be taken to ensure that your privacy rights continue to be protected as outlined in this privacy notice.

Individuals’ rights

The Nare Hotel Co. Ltd is committed to providing a simple and easy way to access and amend the personal information that we hold. We also are committed to making it simple and easy to opt-out of marketing communications. Personal details and contact preferences can be updated at any time by phoning, emailing, or writing using our contact details above. Every email marketing communication that we send will include details on how to or unsubscribe from future communications.

If individuals wish to see the personal data we hold on them this can be provided on request providing they can provide official proof of their identity. This will be provided within 30 days of the initial request. Please send a description of the information you would like to see, together with proof of your identity to office@narehotel.co.uk.

Individuals also have the right to have corrected, any inaccurate data held by us. If you have any concern about the accuracy of personal data we hold, please contact us using the below contact details.

Certain individuals may have the right to have their personal data redacted (erased) from our records. Individuals who wish to have their personal data redacted (removed) from our records, please contact us using the contact details above.

The Nare Hotel Co. Ltd, which is a Private Limited Company incorporated in England and Wales (Company number 02323722) at the following registered address:

The Nare Hotel Co Ltd 
Carne Beach
Veryan-in-Roseland
Cornwall
TR2 5PF 

You can contact us by phone +44 01872 50 11 11 or you can message us via our website https://www.narehotel.co.uk/contact

If you have questions regarding your information or its use, please contact our Data Protection Manager, Jamie Moore, on the address above or using by emailing office@narehotel.co.uk or by phoning +44 01872 50 11 11. If you are unsatisfied with our response to our your data protection query you also have the right to lodge a complaint with the supervisory authority, The Information Commissioner's Office - www.ico.org.uk

Updates or Changes to the Privacy Policy and Further Information

This notice was updated on 24th May 2018. It may be updated to take into account changes at The Nare Hotel Co. Ltd or for example to reflect changes to regulation or legislation. Updates to this policy will be posted on this page - please check back from time to time.

Further information on data protection regulations and laws can be found here: https://ico.org.uk/for-the-public

Policy last updated on 24 May 2018.

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