Since my previous note, just a week ago, the spread of the unwelcome coronavirus and the government’s advice have escalated very quickly.
It became obvious and inevitable that The Nare would have to close its doors to guests. So with much sadness I said goodbye to the last guests this morning and, following an emotional briefing, 90 staff have gone home to isolate leaving a core few to look after the hotel. All are well and so far, thank goodness, we have not had a reported case in this part of Cornwall.
I was particularly proud of the whole team, their understanding and their willingness to help in these challenging times. There was a definite eagerness from all to return and welcome guests just as soon as it is appropriate.
With regard to bookings guests who were due to stay at the hotel over the next two weeks have been individually phoned and advised they will not be able to stay. This advice will be extended as and when required. I would like to thank every guest who has supported The Nare in postponing their booking and holding over their deposit for a future date. Just as an indication of the tremendous support and loyalty I note that only 6 bookings out of a total of over 800 have had need to cancel. It is an enormous help towards the financial challenge of keeping all our staff employed and much appreciated support for The Nare. Thank you all sincerely.
Please see the Postponement Policy for more details and with it an alternative idea of a Gifting Policy - a scheme for guests with an existing reservation who then find they are unable to stay to be able to gift their booking to friends or family. And, as a little Nare gesture, if gifting to children then their grandchildren may have a room without charge.
I would like to be clear. Although The Nare is unable to welcome guests at the moment the booking office is very much open for business and is taking provisional bookings for later months in the year.
Please do contact us if you would like to make a future reservation as the phones and emails will continue to be answered. Bookings will remain provisional until we are confident of the date we can welcome guests once again back to The Nare.
Once again I would like to thank all guests and staff for their continued support. It is much appreciated. I wish you all the very best of health.
With best wishes,
Toby Ashworth, Proprietor
I appreciate many will be concerned about the coronavirus so I thought I would write and let you know The Nare’s position and our strategy to mitigate the virus.
Firstly some positive news and to give a sense of proportion. At the time of writing I can report there are no known cases of the virus on the Roseland Peninsula. The Nare’s secluded location means it is still very much business as usual down in this quiet corner of Cornwall.
The following images were taken on Monday 16th March 2020:
The first phase aim is to prevent the virus reaching the hotel. We are actively identifying those that potentially may carry the virus in order to stop them visiting the hotel. This applies to all guests, visitors and staff. We have put in extra measures to enhance the cleanliness and hygiene around the hotel. We continue to monitor and follow the advice from Public Health England.
We are currently monitoring all guests who are due to arrive and identifying whether they have been in contact with anyone who is suspected of having the virus, if they have travelled overseas and their movements in the last 14 days, and, of course, those who are showing symptoms. We are also monitoring all staff members closely each day. Fortunately staff holidays finished in February and those that were away have already returned and been checked. None have needed to self-isolate.
For example: so far we have postponed the bookings of all overseas guests who were due to arrive. They will not be checking into the hotel. Another guest, who has already self–isolated at home due to a possible contact with someone from their international London office, will not be arriving at The Nare.
Therefore we ask all guests due to stay to the consider the following 4 questions before leaving home and to advise that we will be asking the same before guests check into The Nare:
At the time of writing The Nare Hotel remains open for business but will, of course, be following current advice. The issue of closing the hotel is also on our mind. We do not plan to close unless the Government issues such an instruction.
Generally insurance policies do not cover guests who have a disinclination to travel without good reason. Whilst The Nare cancellation policy remains valid we are mindful of looking after our guests. Therefore we have introduced a Postponement Policy to give those guests who would otherwise need to cancel the opportunity to change their booking dates. Alternatively, we are offering a Gifting Policy where a booking may be transferred to someone else who can stay instead e.g. another family member. As a Nare gesture if gifting to your children then their children (your grandchildren) may stay without a room charge.
I do hope that many of you will continue to visit us over the coming months. The beaches and coastal paths are open and, as a secluded country house, this is a very good place to be in the country to take in the fresh sea-air and a break away from the hurly burly of life. From that point of view The Nare is in a fortunate location. We look forward to welcoming you to Cornwall.
I wish you well in these difficult times.
With best wishes,
Toby Ashworth, Proprietor